Refund & Return Policy

At M.S Enterprises, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

Returns

  1. Eligibility for Returns

    • You have 7 calendar days to return an item from the date you received it.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
    • Your item needs to have the receipt or proof of purchase.

  2. Non-Returnable Items

    • Certain types of items cannot be returned, including custom orders and sale items.

Refunds

  1. Process for Refunds

    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  2. Late or Missing Refunds

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at contact@jim-jeans.shop or ga76501106@gmail.com.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at contact@jim-jeans.shop and send your item to: Near Narol, All Kuba Stet B/13, Ahmedabad, Gujarat, Pin Code 382405.

Shipping

  1. Return Shipping

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  2. Shipping Time

    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, please contact us at:

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