Shipping and Delivery Policy

At M.S Enterprises, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of our products.

Shipping Information

  1. Shipping Locations

    • We ship our products across India and internationally. Please note that shipping times and costs may vary depending on the destination.

  2. Processing Time

    • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

  3. Shipping Confirmation & Order Tracking

    • You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  4. Shipping Rates & Delivery Estimates

    • Shipping charges for your order will be calculated and displayed at checkout.

    • Delivery estimates are as follows:

      • Domestic (India): 3-7 business days

      • International: 7-21 business days

Delivery Information

  1. Delivery Timeframe

    • We strive to deliver your order within the estimated delivery timeframe. However, delivery times are estimates and are not guaranteed. Actual delivery times may vary due to unforeseen factors such as customs delays or remote locations.

  2. Delivery Delays

    • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

  3. Shipment to P.O. Boxes or APO/FPO Addresses

    • Jim-Jeans ships to addresses within India, U.S. Territories, and APO/FPO/DPO addresses. However, delivery times may vary for these addresses.

Customs, Duties, and Taxes

  1. International Shipping

    • M.S Enterprises is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  2. Customs Clearance

    • International shipments may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any such charges must be borne by the recipient of the parcel.

Damaged, Lost, or Stolen Packages

  1. Damaged Packages

    • If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

  2. Lost or Stolen Packages

    • M.S Enterprises is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

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